Terms & Conditions of our website (Last updated 30th December 2014)

By using the Decent website you are agreeing to the terms & conditions set out below. Nothing in these terms and conditions will affect your statutory rights.

Our privacy policy sets out how we, at Decent Food Crew Ltd. use and protect any information that you give us when you use our website. We are committed to ensuring that your privacy is protected.

Should we ask you to provide information by which you can be identified when using the website, you can be assured that it will only be used in accordance with this privacy statement.

We reserve the right to change this policy at any time and will do so by updating this page. You should check back from time to time to ensure that you are happy with any changes.

We may collect the following information

  • Full Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Consumer verbatim comments
  • Other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • To improve our products and services.
  • If you have subscribed to Decent Food Crew Ltd. for updates, we will periodically send promotional emails about new products, special offers or any other relevant information. We want to keep in contact with you, but will not bombard you with emails. However, if you do not wish to receive any further correspondence from us, you can unsubscribe at any time.
  • From time to time, we may use your information to contact you for market research purposes. We may contact you by email, phone or post. We may use this information to customise the website and our products according to your interests.

Links to other websites
Our website contains links to other websites that may be of interest. Once you have left our site, we cannot be responsible for the protection and privacy of any information, which you provide to such sites. Such sites are also not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website there will be an ‘Opt Out’ box that you can click. This will indicate that you do not want the information to be used for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, but have changed your mind, please write to us at Decent Food Crew Ltd, Connect Unit 5, Quayside, Basin Rd South, Brighton, BN41 1WF, or email us directly at crew@decentfood.co.uk
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission. We may use your personal information to send you promotional information about third parties, which we think you may find interesting, but only if you ask us to do so.

You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to Website Administration, Decent Food Crew Ltd, Quayside House, Basin Rd South, Brighton, BN41 1WF.

If you believe that any information we are holding about you is incorrect or incomplete, please write to us at the above address or email us as soon as possible. We will promptly correct any incorrect information.

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Terms & Conditions of Sale (Updated 27th January 2016)
The following outlines your agreement to us when purchasing our Decent Ready Meals. We also detail our commitment to you as we sell or supply you with our products.

Detail of our meals and snacks, pricing, delivery method and delivery costs are shown within this website and order pages. All products are subject to availability. We reserve the right to not accept orders from you for such reasons as:
• You are not registered as a customer with Decent Food Crew Ltd.
• The required products are not available.
• The published price is not paid in accordance with the order value.
• You do not supply a recognised delivery address.

We reserve the right to substitute goods of a similar quality, quantity and value for those ordered by you. We will only substitute with items mutually agreed in advance of the order being dispatched. If we cannot get hold of you to discuss your substitution, we shall leave a message for you to contact us. The order may be delayed, delivered in part or cancelled at our discretion based on our understanding of your ongoing requirements, should we not be able to contact you.

You cannot cancel or amend a confirmed order within seven days of the delivery date. We may be able to amend and in some circumstances cancel all or part of your order in exceptional circumstances. In the event that cancellation is possible, any amendment or cancellation charges imposed on us, or any other costs incurred by us will be passed on to you.

We may cancel your order, or amend payment terms if you are unable to pay for your order/s.

Payment for all orders is usually made at the point of ordering and will be billed using GBP (£). Payment may be made with the recognised payment methods shown on this website using our secure on-line service hosted by © Worldpay. You must accept these terms and conditions in order for your order to be processed.

We reserve the right to suspend deliveries to you and/or terminate our agreement with you if we are refused authority from your card issuer for payment or we reasonably believe that payment will be refused. You agree to compensate us in full against any and all reasonable costs and expenses (including reasonable legal costs) and expenses that we may incur in obtaining payments due from you that you have not made in accordance with your agreement with us as set out in these Terms and Conditions.

Any orders not processed through our website, unless otherwise agreed, must be paid in cash to the amount on the invoice at the time of delivery.

You can set up an account if you are a regular ongoing customer of Decent Food. If you have been a customer, placing weekly orders for three consecutive months, you can apply for a credit account where you will pay for all goods upon invoice. An invoice will be issued to you and your agreed payment terms confirmed in writing. Delivery of goods without payment or delivery of goods whilst an account has exceeded the payment terms does not constitute an implicit revision to the prevailing credit terms under any circumstances.

A credit facility may be extended to you subject to status. A credit facility is a concession, which may be altered or withdrawn without notice, and we are not obliged to allow credit up to the credit limit.

If you wish to amend your order, then you must do so by emailing us at crew@decentfood.co.uk up until 10am (GMT) the day before your scheduled delivery date. You will be liable for any additional costs incurred by changing your order. If you change your order to goods of a lesser value than your original order, Decent Food Crew Ltd. will refund you the difference within ten working days of the order being amended.

If you wish to cancel your order, you can do so at any point up until 10am (GMT) the day before your scheduled delivery date. You will be liable for any credit card charges (no greater than 2% of the total order amount) that are incurred by your chosen method of payment to Decent Food Crew Ltd. Decent Food Crew Ltd. will refund you within ten working days of the order being cancelled. We will also email you to confirm that your order has been cancelled and a refund has been processed.

Any refunds made by Decent Food Crew Ltd, can only be made to the card used to make the original payment on the order.

If your bank has rejected a payment, we may suspend your ability to amend, cancel or add to your orders. You must contact us to arrange payment and wait for that payment to go through before you can make changes to your order. You can, however, change orders by emailing us (contact details are on the Website), subject to our order deadlines.

We warrant that at the date of delivery the goods will comply with the warranties implied by the Sale of Goods Act 1979 (as amended) and with the requirements of the Food Safety Act 1990 and all other applicable laws and regulations.

The goods shall be delivered to the address you specify in your order. Risk in the goods passes to you at the place of delivery or, where you or your carrier collects goods from us, risk passes to you at the time of delivery. We will deliver your goods in accordance with the special delivery instructions you pass to us when making your order.

Although we will endeavor to meet the dates specified for delivery, we shall not be liable in any manner for failure in, delay of or non-delivery. Refunds and compensation will be in line with the courier/ delivery companies (assigned to your order) terms and conditions. * (* Available on request).

Where you receive any invoice (or statement from us referring to an invoice) in respect of which no delivery has been made, then you must notify us of non-delivery on the day of the scheduled delivery or within 24 hours.

To comply with the Food and Safety Act and its guarantees of temperature control, frozen and chilled foods can only be returned at the time of delivery.

All shortages or damaged product are to be notified in writing within 24 hours of receipt. All damaged goods must be returned to or made available for inspection by Decent Food Crew Ltd. No claims in respect of shortages or damaged product can otherwise be considered.

If your bank, when properly presented for payment, does not pay a cheque sent by you in payment, then we will be entitled to charge an administration fee of £50. This fee will be added to your account for payment on the following due date.

Nothing in this clause shall exclude or restrict our liability in respect of misrepresentations made fraudulently, or for death or personal injury resulting from our negligence.

Our liability for breach of contract (including defective goods, claims about quality or condition, or incorrect delivery) shall be limited at our option to replacement of the goods/ making up of any shortfall, or refund. A refund includes the issue of a credit note, and shall be a proportionate part of the order price where appropriate.

Decent Food Crew Ltd. reserve the right to amend product specifications and prices at any time and without prior notice.

You must inspect the goods at the time of delivery with the delivery driver present, so that you are able to notify us of short delivery, wrong delivery or other visible breach of contract (such as visible damage or circumstances giving rise to suspicion of damage or loss in transit, or inadequate best before dates).

Our aggregate liability to you in connection with this agreement shall not exceed the value of the goods ordered by you.

Claims not discoverable by inspection must be notified within eight days of discovery.

If you have a claim or complaint, then it must be confirmed in writing within fourteen days.

No claims for contingent or consequential losses (excepting public liability and death) will be accepted as a result of any products supplied by Decent Food Crew Ltd.

You must voluntarily cooperate in any claim we may make against carriers or insurers and this includes the obligation without charge by you not to dispose of (and to properly store) the goods for a reasonable time, to promptly provide us with a copy of any Condemnation Warning Notice, Detention Notice or any other notice issued under the Food Safety Act (1990) or subsequent act or any other legislation issued in respect of the goods, not to dispose of the goods before giving us a reasonable opportunity to remove them, to provide reasonable facilities to enable us or our agents to inspect the goods before disposal and to assist us by providing witness or documentary evidence.

It is your obligation to arrange for the full cooperation of any third party contracting with you (other than those third parties contracting with us). You must retain the packing and consignment note for inspection.

We shall not be responsible for any failure or delay in performance of any obligation arising from any cause or causes beyond our reasonable control such as acts of God, riot, explosion, abnormal weather conditions, fire, flood, trade disputes, acts or omissions of any independent third parties (such as carriers or suppliers), or government intervention or regulations (UK or otherwise).

We may change or supplement these terms and conditions from time to time and, by continuing to place orders through Decent Food Crew Ltd. after such changes or supplements have been made, you will be bound by such changes or supplements even if you do not obtain an updated copy of this document.

If we fail to enforce a right under this agreement, that failure will not prevent us from enforcing other rights, or the same type of right on a later occasion.

If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected.

You expressly agree that we may keep and process data about you as altered from time to time. Data about you may be used by us for credit rating purposes, in connection with monitoring the service provided, for analysis for management purposes, for making statutory returns, for forecasting, and for future marketing and selling.

This agreement shall be governed by and construed in accordance with English law and the Courts of England shall have exclusive jurisdiction to which both parties submit.